Privacy Policy

Effective Date: March 3, 2026

Last Updated: March 3, 2026

GreatLab, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, use our services, or interact with our mobile messaging program.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").

Identifiers: Name, mailing address, email address, and IP address.

Phone Numbers: Collected via web forms, registrations, or direct interactions.

Commercial Information: Records of products or services purchased or considered.

Usage Data: Information on how you use our website.

2. A2P SMS Messaging & Consent

We operate an A2P (Application-to-Person) messaging program to communicate with our users.

Consent: We only send text messages to users who have provided express "opt-in" consent. Consent is obtained through [e.g., website sign-up forms, keyword opt-ins, or physical sign-up sheets].

Purpose: SMS messages are used for [e.g., appointment reminders, account alerts, and marketing promotions].

Data Collection: When you opt in to our SMS program, we collect your mobile phone number and the timestamp of your consent.

3. SMS Non-Sharing Disclosure (A2P Compliance)

GreatLab, Inc. values your privacy. Mobile information/phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information, excluding text messaging originator updates and consent, will not be shared with any third parties.

4. How We Use Your Information

We use your information to:

Provide and maintain our services.

Process transactions and send related information.

Communicate with you via email or SMS (where consented).

Comply with legal obligations and prevent fraud.

5. California Privacy Rights (CCPA/CPRA)

As a California-based entity, we provide California residents with the following rights:

1. Right to Know: You may request a list of the personal information we have collected about you.

2. Right to Delete: You may request that we delete your personal information.

Right to Correct: You may request that we correct inaccurate personal information.

3. Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your SMS opt-in data with third parties.

Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at [email protected].

6. Opt-Out & Communication Preferences

SMS/Text Messages: You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP.

Email: Use the "Unsubscribe" link found at the bottom of our emails.

7. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new "Effective Date."

9. Contact Us

If you have questions about this Privacy Policy or our A2P messaging practices, please contact us:

Email: [email protected]

Address: 100 Pine Street, #1250, San Francisco, CA 94111

Phone: 1.844.322.1800